Reference

How pollo188 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process your DANA, OVO, or GoPay transactions, and keep your session secure.

Account data kept secureDANA, OVO, GoPay transaction privacyYour right to access or delete dataNo data sold to third partiesIndonesia-based account support

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or submit a deletion request, our account support team handles all privacy-related queries directly. You can reach us through live chat inside your account dashboard, by email, or via our Indonesia support line. We aim to respond to all data requests within a reasonable timeframe. Players in Batam can reach the same support channels without any regional restriction.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We have structured our data practices around four areas that matter most to you: how your account credentials are secured, how cookies work in your session, how long we keep your records, and who you contact when something needs to change. Each area has a clear process rather than a general promise.

Account Security

Your password is stored in encrypted form. Login sessions use token-based authentication, and we flag any access from an unrecognised device so you can verify or block it immediately.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. You can clear or block cookies from your browser settings at any time without losing your account.

Data Retention

Active account data is kept while your account exists. After closure, we retain only what applicable law requires, then delete the rest. Transaction records tied to DANA, OVO, or GoPay follow the same schedule.

Requesting Changes

To correct, export, or delete your personal data, contact us through live chat or email with your account ID. We verify your identity before acting on any request to protect your account from unauthorised changes.

What We Collect and Why We Use It

pollo188 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details, and account credentials when you register. When you make a deposit or withdrawal through DANA, OVO, or GoPay, the transaction reference and wallet identifier are logged to verify the movement of funds and resolve any disputes. Session data — including

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your device type, IP address, and login timestamps — is recorded to detect unusual activity and keep your account safe. We also use cookies to remember your lobby preferences and maintain your logged-in state across mobile and desktop sessions. We do not collect more than what
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is required for these purposes. Data shared with payment processors like DANA, OVO, and GoPay is governed by their own privacy terms as well as ours. Access to your data is restricted to authorised staff who need it to handle your account or support request. We
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retain your data for as long as your account is active and for a period afterward as required under applicable law. Availability of our services depends on local law and eligible regions in Indonesia.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data and Rights

These are the questions we hear most often about how your data is managed on pollo188. Each answer is specific to how we actually handle the information — not a generic privacy template.

We collect your name, email address, phone number, and a password of your choice. No additional documents are requested at registration unless identity verification is triggered later.

Your e-wallet details are passed only to the relevant payment processor — DANA, OVO, or GoPay — to complete your transaction. We do not sell or share this data with advertisers or unrelated third parties.

Send a data access request via live chat or email using your registered account name. We verify your identity first, then provide a summary of your stored data within a reasonable response window.

Yes. Submit a deletion request through live chat or email. We will remove your personal data except where retention is required by applicable law, such as transaction records tied to e-wallet payments.

We use session cookies to keep you logged in and preference cookies to save your lobby layout. You can disable or clear cookies in your browser settings; this will not delete your account or wallet history.

Once your account is closed, we retain only the data that applicable law requires us to keep, such as transaction records. Everything else is deleted on a schedule aligned with local legal requirements in Indonesia.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoPollo188 Banking InfoBandarQ Turbo Round

How pollo188 Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies, Security and Retention

Account Security

Cookie Controls

Data Retention

Requesting Changes

Common Questions About Your Data and Rights

01 What personal data does pollo188 collect when I register?

02 Does pollo188 share my DANA, OVO, or GoPay details with anyone?

03 How do I get a copy of the data pollo188 holds on me?

04 Can I ask pollo188 to delete my account data?

05 How does pollo188 use cookies and can I turn them off?

06 How long does pollo188 keep my data after I close my account?

Privacy Policy

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